Our Customer Service Executives play a pivotal role in the success of Booking.com. As such, we’re not looking for just anybody. We’re looking for people who want to be part of a fast-paced environment, with the passion to provide the best service to guests. We’re looking for someone who can turn a frown upside-down, any time of the day, any day of the week. Any query, any complaint, our Customer Service Executives handle each call or email with patience and professionalism, creating an individual, positive experience for every traveller. The Customer Service teams work hard to ensure everyone gets the trip he or she deserves. That means committing to a rotating shift pattern of 8 hours per day scheduled between 6.45am and 10pm, totalling a 40 hour week. We’ll also ask you to work the occasional weekend shift and late shift. In return for your hard work and commitment, we offer a competitive salary & benefits package with overtime and a comfortable, modern working environment in Cambridge.
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